Last updated: February 13, 2025
At Capital Edge Properties, LLC, we are committed to providing exceptional real estate services to our clients. This Return and Refund Policy outlines the terms and conditions under which refunds may be issued for our property management, investment advisory, and asset optimization services.
Given the nature of our professional services, which involve consultation, analysis, and ongoing management activities, refunds are evaluated on a case-by-case basis in accordance with the specific service agreement and applicable California state laws.
Refunds may be considered under the following circumstances:
If you cancel a service agreement within 72 hours of signing and before any work has commenced, you may be eligible for a full refund of any upfront fees paid, minus any administrative costs incurred.
In the event that Capital Edge Properties fails to deliver agreed-upon services as outlined in your service contract, you may request a partial or full refund for the undelivered portion of services.
If you have been incorrectly charged or billed for services not rendered, we will promptly investigate and issue a refund for any erroneous charges within 10 business days of verification.
The following services and fees are generally non-refundable:
Consultation fees for completed advisory sessions, market analysis reports, property assessments, and strategic planning services that have been delivered.
To request a refund, please follow these steps:
Submit a Written Request: Send an email to williamcravens@capitaledggeproperties.com with the subject line "Refund Request" including your name, service agreement number, and detailed reason for the refund request.
Review Period: Our team will review your request within 5-7 business days and may contact you for additional information or clarification.
Decision Notification: You will receive a written response regarding the approval or denial of your refund request, along with an explanation of our decision.
Processing: If approved, refunds will be processed within 10-15 business days to the original payment method used for the transaction.
If you disagree with our refund decision, you have the right to escalate the matter. We encourage open communication and will work diligently to resolve any disputes amicably.
You may request a formal review by contacting our management team at +1 209-302-6955. All disputes will be handled in accordance with California state laws and the terms outlined in your service agreement.
Capital Edge Properties, LLC reserves the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website with an updated "Last Modified" date. Continued use of our services after policy modifications constitutes acceptance of the updated terms. We recommend reviewing this policy periodically to stay informed of any changes.
Contact our team for questions about refunds or policies.